Enhance Your Devices with Protect-i 

The Protect-i program is supported by all authorized service centers that work with original OEM parts for repair and/or replacement service. Do you know why it's worth it to purchase your own phone Protection-i ? 

Benefits of 

KTS Protect-i


Much lesser than you would pay for a replacement phone with  Protect-i


We have authorized Repairers to take care of your phone. 


Incidents happen. Protect-i can ease your burden. 


To enroll ,  just a simple click of a button , virtually anywhere.


By reputable and reliable service providers


FREE Nanofixit Screen Protector PROMO

Purchase Protect-i Screen Protection and you will be entitled for Nanofixit Surface Protection worth RM80. Safeguard your device with Nanofixit Liquid Screen Protection that can make any phone with a glass screen which is :

  • scratch-resistant

  • anti-bacterial

  • eliminate harmful radiation 

  • screen clarity

  • bubble-free

  • water-repellant

Eligibility: only applicable to phone value > RM2000 purchase (while stocks last)

Protect- i: Screen Protection

One time cracked screen replacement within 1 year. 

  • Replace with OEM original screen

  • OEM Standard warranty remains

  • Service fee RM100 to apply in the event of claim

  • Fast repair within 1 day

  • Easy to get repair service at any OEM Authorised Service Centre

Purchase eligibility: within 30 days from the purchase date of Samsung device

PROTECT-i: Extended Warranty

Protect- i provide an additional 1 year extension warranty from the expiry of OEM standard warranty, excluding accessories, subject to terms and conditions.

  • Replace with OEM original service parts

  • Service quality guaranteed

  • No additional charges

  • Easy to get repair service at any OEM Authorised Service Centres

Purchase eligibility: within 6 months from the purchase date of Samsung device

*Note : 

1. Photo of phone condition

2. Photo of Serial Number and IMEI   

KTS Protect-i User Guide

Do you know how to check the authencity of your device? 

Below are the steps to guide you on how to check if it’s a legitimate product with proper certification by SIRIM?

KTS Protect-i products are available to purchase at all KTS Outlets.

Important notes: 

  • Must be a Selected OEM phone, with MCMC label. Contact KTS Outlets for further information.

  • Extended Warranty Eligibility: within 6 months from purchase date.

  • Screen Protection Eligibility: within 30 days from purchase date.

  • COMBO Eligibility: within 30 days from purchase date


For any Repair service, you may walk in any OEM  Authorised Service Centre.

For any further queries, you may call to our hotline number 1-800-88-3388 or send an email to Protect-i.assist@marsh.com

Tel : 03-3341 9319 
Fax : 03-3343 9319 
Email : retail@ktsc.my

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