Peace of mind guaranteed with Protect-i
The Protect-i program is supported by all authorized service centers that exclusively use original OEM parts for repair and/or replacement service. Do you know how the Protect-i program shields you from accidental damages or the pains of dropping your device?
Your phone is an important aspect of your life. What to do if it breaks...
*Full Terms & Conditions may be accessed at bottom of page
*Submission notes :
1. Photo of phone condition
2. Photo of Serial Number and IMEI
Do you know how to check the authencity of your device?
Below are the steps to guide you on how to check if it’s a legitimate product with proper certification by SIRIM?
Go to the SIRIM website https://ecomm.sirim.my/SirimEnquiry/search_IMEI.aspx and insert your IMEI number accordingly.
KTS Protect-i protection plans are available to purchase at all KTS Outlets or through our online platforms.
Extended Warranty Purchase Eligibility: within 6 months from purchase date.
Screen Protection Purchase Eligibility: within 30 days from purchase date.
Extended Screen Protection Purchase Eligibility: from 31 days to 180 days after purchase date
For any further queries, you may call our hotline number 1-800-88-3388 or send an email to Protectemail@example.com
The full expanded section wherein you may read the Terms and Conditions of the Protect-i plan can be accessed at https://kts.my/protect-i-terms-conditions/.