Peace of mind guaranteed with Protect-i 

The Protect-i program is supported by all authorized service centers that exclusively use original OEM parts for repair and/or replacement service. Do you know how the Protect-i program shields you from accidental damages or the pains of dropping your device? 

Your phone is an important aspect of your life. What to do if it breaks...

Benefits of 

KTS Protect-i


Pay a one time fee for a long-term peace of mind.


Authorized repair technicians to take care of your phone. 


Accidents happen. Weather through hardships with Protect-i.


One click of a button to enroll, virtually anywhere.


By reputable and reliable service providers.

KTS Protect-i

*Full Terms & Conditions may be accessed at bottom of page


FREE Nanofixit Screen Protector PROMO

Purchase Protect-i Screen Protection and you will be entitled to the Nanofixit Surface Protection worth RM80. Safeguard your device with Nanofixit Liquid Screen Protection that is:

  • scratch-resistant

  • anti-bacterial

  • eliminate harmful radiation 

  • screen clarity

  • bubble-free

  • water-repellant

Eligibility: only applicable to phones with value > RM2000 (while stocks last)

Protect- i: Screen Protection

Free one time screen replacement (cracks, dead pixels) within 1 year.

Other fees may be applicable, T&C applies.

  • Service fee RM100 applicable on first-time claims

  • Replace with OEM original screen

  • OEM Standard warranty remains

  • Fast repair, ready in 1 business-day

  • Accessible at any OEM Authorised Service Centres

Purchase eligibility: within 30 days from the purchase date of Samsung device

PROTECT-i: Extended Warranty

Extended Warranty plan provides a one year extension to the OEM standard warranty, excluding accessories. T&C applies.

  • Replace with original OEM parts

  • Service quality guaranteed

  • No additional charges

  • Accessible at any Authorised Service Centres

Purchase eligibility: within 6 months from the purchase date of Samsung device

1. Photo of phone condition

2. Photo of Serial Number and IMEI   

*Submission notes : 

Do you know how to check the authencity of your device? 

Below are the steps to guide you on how to check if it’s a legitimate product with proper certification by SIRIM?

KTS Protect-i protection plans are available to purchase at all KTS Outlets.

Important notes: 

  • Must be Selected phones, with MCMC label. Contact KTS Outlets for further information.

  • Extended Warranty Purchase Eligibility: within 6 months from purchase date.

  • Screen Protection Purchase Eligibility: within 30 days from purchase date.

  • COMBO Purchase Eligibility: within 30 days from purchase date


For any Repair service, you may walk in to any Authorised Service Centres.

For any further queries, you may call our hotline number 1-800-88-3388 or send an email to

The full expanded section wherein you may read the Terms and Conditions of the Protect-i plan can be accessed at

Tel : 03-3341 9319 
Fax : 03-3343 9319 
Email :

  • Black Instagram Icon
  • Black Facebook Icon

©2020 by KTS Cellular Sdn Bhd (492350-A). All rights reserved.