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Peace of mind guaranteed with Protect-i 

The Protect-i program is supported by all authorized service centers that exclusively use original OEM parts for repair and/or replacement service. Do you know how the Protect-i program shields you from accidental damages or the pains of dropping your device? 

Your phone is an important aspect of your life. What to do if it breaks...

KTS Protect-i

*Full Terms & Conditions may be accessed at bottom of page

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Protect-i: Extended Warranty

Extended Warranty plan provides a one year extension to the OEM standard warranty, excluding accessories. T&C applies.

  • Replace with original OEM parts

  • Service quality guaranteed

  • No additional charges

  • Accessible at any Authorised Service Centres

Purchase eligibility: within 6 months from the purchase date of Samsung device

Technician with Broken Screen

Protect- i: Screen Protection

Free one time screen replacement (cracks, dead pixels) within 1 year.

Other fees may be applicable, T&C applies.

  • Service fee RM100 applicable on first-time claims

  • OEM Standard warranty remains

  • Fast repair, ready in 1 business-day

  • Accessible at any OEM Authorised Service Centres

Purchase eligibility: within 30 days from the purchase date of Samsung device

*Submission notes : 

1. Photo of phone condition


2. Photo of Serial Number and IMEI   


Do you know how to check the authencity of your device? 

Below are the steps to guide you on how to check if it’s a legitimate product with proper certification by SIRIM?

Sirim Website.JPG

KTS Protect-i protection plans are available to purchase at all KTS Outlets or through our online platforms.

Important notes: 

  • Must be Selected phones, with MCMC label. Contact KTS Outlets for further information. You can also reach our team through our social media platforms like Facebook and we will be glad to assist.

  • Extended Warranty Purchase Eligibility: within 6 months from purchase date.

  • Screen Protection Purchase Eligibility: within 30 days from purchase date.

  • Extended Screen Protection Purchase Eligibility: from 31 days to 180 days after purchase date


For any Repair service, you may walk in to any Authorised Service Centres.

For any further queries, you may call our hotline number 1-800-88-3388 or send an email to

The full expanded section wherein you may read the Terms and Conditions of the Protect-i plan can be accessed at

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